<< /S /GoTo /D (section.5) >> %PDF-1.4 endobj 29 0 obj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 11 0 R 21 0 R 27 0 R] /MediaBox[ 0 0 596.04 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> % For more information, visit. 21 0 obj (Conclusion) endobj (Role of intermediaries) << /S /GoTo /D (section.6) >> 1 0 obj

GH(YKF(HOA 3. z`l. loyalty summary banking industry hussain iqbal endobj 25 0 obj stream %%Invocation: path/gs -P- -dSAFER -dCompatibilityLevel=1.4 -dPDFSETTINGS=/ebook -q -P- -dNOPAUSE -dBATCH -sDEVICE=pdfwrite -sstdout=? 4 0 obj 16 0 obj %PDF-1.7 <> endobj } 8 0 obj The investigation in this study is implemented by surveying the level of satisfaction among customers who are doing transactions at Vietnamese banking branches. Copyright 2006 - 2022 The Canadian Center of Science and Education. << /S /GoTo /D (section.1) >> endobj 36 0 obj << endobj << /S /GoTo /D (section.4) >> *g'w53]%\PT ei3 69JkY]#\dUVe@I~( 17 0 obj uzkJbM{inEHsxKJ[cWP_G80!#@Q/m5HqR]Zs{QlXbk#L The results indicate that customer satisfaction has a positive impact on tangible and reliability factor, whereas responsiveness is the main cause of customer dissatisfaction. endobj << /S /GoTo /D [34 0 R /Fit ] >> 9 0 obj endobj x\KFFn{=0M^s,nK4d71"6v63&zdUf~D&2OI&%.8w']o'0 3 0 obj ?9p{A!co: In>t;`a]:WGpC%b |>E X!A:Iw/Ss%gh#\8 << /S /GoTo /D (section.2) >> [i);\{_tE{I#wqa7piD'@yr5iCJz+C\=%@ACy[}/8H,K2[%^>7)D{p#x@yJj[YW#y?)ll-xw"=zOqA :?||=~>S"e'86fO"FYYwB #! Z IKc/ p~nR",UmBirS1np)K!(ro(>%G{-| (Waiting time) -sOutputFile=? endobj (Customer complaints) << /S /GoTo /D (section.3) >> gk endobj <> 24 0 obj

12 0 obj endobj 5 0 obj 32 0 obj -P- -dSAFER -dCompatibilityLevel=1.4 -dPDFSETTINGS=/ebook ? *}5_| j{^&@>P$ j^#ng(a7. >> }\dc/y#|7SjoO2 w0 nur)q!hWVOg-dX4]Xn The data are analyzed by using multiple statistical analyses including the analysis of exploratory factor, reliability, correlations, and multiple linear regressions. endobj ."Q8'$ND ?^q p_{H0pLj%w|ka#VqzXNn|e5#fW2:+)(p:Ku}C}sjWXWS?Rt}]{9[.2s-3dj0Ei%\r{lbX?;C9-#P.GB'/ZW{9t_?$:-;j4p"1R`(Yi jo>P/_ =$}U$9 hSY4:Ks56. Automated Teller Machines (ATMs) is very important for improving the banking service quality that can increase customer satisfaction by helping them to enjoy safe and convenient access. vy]NWE bF84W,&FFU (Introduction) 2 0 obj y`hVEO_#X~E+: 33 0 obj <>/Metadata 860 0 R/ViewerPreferences 861 0 R>> % All Rights Reserved . endobj YuMiO=)5F 3 POfW +J=FBVP-!ZC?k>BdiD273g0%(]XMWam[j:z32t0 (9?4eo{k*UT^x$W~B B33L8S]"Bg"X\Fa0Y"#FA2

x=ksF]5O(eciJyf&;=Y6 W H2;UDyF9\xR:~Y}:u~=.:,,Y_oJ1OsON|qKwD{rb%c>9;'r+$^''&p%< 9L{}9w+X&,h(n}zWM^.GGg[X(tg3:}#*n-na~% qI`MWwts -q3fHq2G3=A{H! 9 BWAuW=zcQ};OsW7\Xfv_o Px^pxt(o WRQ7ls c"T50{rrepqy?8s4?|5)r[|/\"Lx_. 20 0 obj endobj << /S /GoTo /D (section.7) >> (Quality of service) x:rMfD% HMQxb\%I)"L_?o *vLTxPbv&blQDC{dB&;~wP>. These findings make significant contributions to improve the service quality of bank payment cards in Ho Chi Minh city, Vietnam and to increasing competitiveness of the branches in the field of card self-services. stream {2Q#_;k(K/ZQ|\?nNuuO?]TIQ^rex_v'nOnnb]U.#$#\HrLr^FL?l\)c?_4b/ZgsiX|GUqdRHU*.}w8(:]{4=DEfS(_Mv#Ir[YJ%4YeU6qs__I#^/h/~2}9x?|Iyei)?N v? endobj

b3,mn+1\P (hi`A0?HUi@IJw=gEYWEQ64 F*"8a&db#V FR &=mv]/;} #e{ANUlILc4$OU `snp7+9k&oSNy_3M:j@N\EP1;0u&f9E 28 0 obj <> endobj oLWHj*k `N%yK"CC*x;p'*x /]o)9~mh6G#D+{ Wp]\=|Nq#dbH*$ ) ||. endobj 13 0 obj stream /Filter /FlateDecode 5 0 obj Based on the model of service quality with the selected five key factors of tangible, reliability, responsiveness, communication, and security, the author aims at exploring significant dimensions that have much impact on customers satisfaction with banking services. (Service encounters) endobj /Length 4349 % %PDF-1.4 GF@Hx) Q~7eq\KidHa>O9mYo#p[UFR 3>IEjB0~gXdJ@Jld c3FLQ4=mLKL6ADO8T: @S][\J6;hlT> S.'Qbvi,V?E!`-Y2N\D/gT4Z02(_UVWGofY\Eu>Uum[RDdY(E\VfrU@wLlwaU4R&I\ (`d8q ;iKR#c-yI&I\5ye.vMO$n]CD8UY,)*J5fp0*GG>v3\en&qw International Journal of Economics and Finance, ANVUR (Italian National Agency for the Evaluation of Universities and Research Institutes), Elektronische Zeitschriftenbibliothek (EZB), Cookies are used by this site.